Our Agreement
With You

By using SiteMonitor, you acknowledge that you have read, understood, and agreed to these Terms and Conditions. Your continued use of the platform constitutes your ongoing acceptance of any updates to these terms.

If you do not agree with any part of these terms, you should not use our services.

SiteMonitor provides website monitoring services including but not limited to:

• Uptime monitoring and real-time alerting
• Performance tracking and load time analysis
• SEO analysis and keyword monitoring
• Security and SSL certificate monitoring
• Website analytics and detailed reporting
• Alert and notification services across multiple channels

SiteMonitor may modify, suspend, or discontinue any part of its Monitoring Services at any time. Where practicable, we will provide advance notice of significant changes that materially affect your use of the platform.

Users must create an account to access SiteMonitor's Monitoring Services. You are responsible for maintaining the confidentiality of your login credentials and for all activities performed through your account, whether or not authorized by you.

Users must immediately notify SiteMonitor of any unauthorized access, suspected security breach, or misuse of their account by contacting us at legal@sitemonitor.in.

You agree to provide accurate and complete information during registration and to keep your account details current at all times.

You agree not to:

• Use the platform for unlawful or fraudulent activities
• Attempt unauthorized access to systems, networks, or accounts
• Disrupt or interfere with platform functionality or infrastructure
• Upload malicious code, viruses, or any harmful content
• Misuse monitoring services in ways that may degrade system performance or security

Certain features and services require paid subscriptions. By subscribing, you authorize SiteMonitor to charge the applicable fees to your designated payment method on a recurring basis.

Unless otherwise required by applicable law, subscription fees are non-refundable once a billing period has commenced. Any exceptions will be communicated in writing or outlined in a separate refund policy.

SiteMonitor may update pricing and subscription plans with at least 14 days' advance notice to active subscribers. Continued use of the platform after a price change takes effect constitutes your acceptance of the updated pricing.

All content, software, branding, logos, designs, and platform features are the intellectual property of SiteMonitor and are protected by applicable copyright and intellectual property laws.

Users may not copy, reproduce, distribute, or modify any platform content without prior written permission from SiteMonitor.

Your use of the platform is also governed by our Privacy Policy, which is incorporated into these Terms by reference. By using SiteMonitor, you consent to the collection and processing of information as described therein.

Monitoring-related information — including website URLs, uptime and downtime events, response-time metrics, SSL certificate status, Alert Notification history, monitoring configurations, and account activity logs — may be collected and processed solely for the purpose of providing, maintaining, and improving SiteMonitor's Monitoring Services.

We employ appropriate technical and organizational security measures to protect your Monitoring Data against unauthorized access, loss, or disclosure.

We strive to maintain high service availability and reliability for all Uptime Monitoring and Website Monitoring features. However, service interruptions may occur due to scheduled maintenance, software updates, third-party service failures, network disruptions, security incidents, or circumstances beyond our reasonable control.

Real-time platform status and incident updates are published at our Status Page. SiteMonitor does not guarantee a specific uptime percentage and makes no formal SLA commitments unless expressly agreed upon in a separate written agreement.

Users are solely responsible for ensuring they have the legal authority and permission to monitor any website, server, domain, endpoint, or digital asset added to the SiteMonitor platform.

By adding a target to the platform, you confirm that you own, control, or have explicit authorization to monitor that resource. SiteMonitor shall not be liable for unauthorized monitoring activities initiated by users, including any resulting legal claims, damages, or regulatory penalties.

SiteMonitor reserves the right to suspend monitoring of any target that, in its determination, may involve unauthorized or unlawful surveillance.

To the maximum extent permitted by applicable law, SiteMonitor shall not be liable for:

• Direct or indirect damages arising from Monitoring Service interruptions or failures
• Loss or corruption of Monitoring Data due to technical issues or infrastructure failures
• Loss of revenue, business opportunities, or anticipated profits
• Unauthorized access to user accounts resulting from user negligence or credential misuse
• Actions or inactions of third-party integrations, DNS providers, or network operators

Use of SiteMonitor's platform and Monitoring Services is at your own risk.

SiteMonitor may suspend or terminate accounts that violate these Terms, engage in unauthorized monitoring activities, or engage in conduct that is harmful to other users or to the platform's integrity. In serious cases, suspension may occur immediately and without prior notice.

Upon termination, your right to access the platform and its Monitoring Services ceases immediately. Clauses that by their nature survive termination — including intellectual property rights, data handling obligations, and limitations of liability — shall remain in full force.

SiteMonitor may revise these Terms and Conditions at any time to reflect updates to our Monitoring Services, changes in applicable law, or evolving business practices.

Continued use of the platform following any revision constitutes your acceptance of the updated Terms. Material changes will be announced via email or a prominent notice on the platform at least 7 days before taking effect.

These Terms and Conditions shall be governed by and interpreted in accordance with the laws of India, without regard to its conflict-of-law principles.

Any disputes arising from or relating to these Terms, or from your use of SiteMonitor's platform or Monitoring Services, shall first be attempted to be resolved through direct communication with our support team. If unresolved, disputes shall be submitted to the jurisdiction of the competent courts of India.

For legal notices, Terms-related inquiries, or formal correspondence regarding these Terms and Conditions, please contact us through the following channels:

• Legal & Compliance: legal@sitemonitor.in
• General Support: support@sitemonitor.in
• Contact Form: sitemonitor.in/contact

Our support team reviews all queries and will respond within 2–3 business days. For urgent security or legal matters, please mark your subject line accordingly.