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GDPR Compliance

Your Data,
Your Rights

SiteMonitor is committed to responsible data handling and protecting your personal information. We support applicable privacy rights and follow data protection practices aligned with GDPR principles for all users of our Website Monitoring Services.

Last Updated: May 2026
Privacy-Informed Design
Built with responsible data handling and privacy principles in mind
Data Protection
Your data handled with the highest care and security
Privacy First
Privacy by design in everything we build

What Data We Collect

  • Name and contact information (email address)
  • Account registration details and login credentials (stored securely)
  • Website URLs and domains you add to the monitoring platform
  • Monitoring configurations, check intervals, and alert settings
  • Uptime and downtime event records generated by Monitoring Services
  • Response-time and performance metrics collected during monitoring checks
  • SSL certificate monitoring information and expiry records
  • Alert Notification preferences and delivery history
  • Account activity logs and platform interaction records
  • Technical and device information including IP address, browser type, and operating system

How We Use Your Data

  • Providing and maintaining Website Monitoring Services, including uptime checks and performance tracking
  • Generating uptime, downtime, and performance reports for your monitored websites
  • Sending Alert Notifications, monitoring reports, and service-related communications
  • Managing user accounts, subscriptions, and billing
  • Improving platform reliability, security, and Monitoring Infrastructure performance
  • Preventing fraud, unauthorized access, and misuse of Monitoring Services
  • Providing customer support and responding to your enquiries
  • Complying with applicable legal and regulatory obligations

Legal Basis for Processing

Consent

Where you have given explicit, freely given, informed and unambiguous consent to process your personal data for specific and stated purposes.

Contractual Necessity

Processing that is necessary to fulfill our service agreement with you and to provide the website monitoring services you have subscribed to.

Legitimate Interests

Processing for our legitimate business interests, appropriately balanced against your rights and interests, such as platform security and service improvement.

Legal Obligation

Processing required by applicable EU laws, regulations, court orders, or legal proceedings to which SiteMonitor is subject as a data controller.

Your Rights Under GDPR

As a data subject under GDPR, you have the following enforceable rights regarding your personal data:

Right to Access

Request a complete copy of the personal data we hold about you and understand exactly how and why we process it.

Exercise This Right

Right to Rectification

Request correction or completion of any inaccurate or incomplete personal data we hold about you without undue delay.

Exercise This Right

Right to Erasure

Request deletion of your personal data — the right to be forgotten — under certain conditions where retention is no longer justified.

Exercise This Right

Right to Restrict Processing

Request that we limit how we use your personal data in specific circumstances, such as while a data accuracy dispute is resolved.

Exercise This Right

Right to Object

Object to the processing of your personal data for direct marketing purposes or where we rely on legitimate interests as the legal basis.

Exercise This Right

Right to Withdraw Consent

Withdraw your consent at any time where the processing of your data is based on your prior freely given consent, without affecting past processing.

Exercise This Right

Right to Data Portability

You may request a structured, commonly used, machine-readable copy of personal data you have provided to SiteMonitor, where processing is based on consent or contract.

Exercise This Right

Data Retention

We only retain your data for as long as it is necessary to fulfil the purposes for which it was collected.

1
Active Account Data
We retain account information and Monitoring Data while your account remains active and Website Monitoring Services are being provided to you.
2
Legal & Compliance Data
Certain information may be retained when required by applicable legal, regulatory, tax, accounting, or security obligations, for the period mandated by those obligations.
3
Deleted Account Data
Personal information is deleted or anonymized within a reasonable period following account closure, unless longer retention is required by applicable law or legitimate business necessity.

Data Processing Infrastructure

We may process Monitoring Data using trusted cloud infrastructure providers operating in multiple regions. Where data is processed outside your country of residence, we implement appropriate safeguards to protect your personal information in accordance with applicable data protection principles.

Third-Party Services

We work with trusted third-party providers including cloud hosting providers, email delivery services, analytics platforms, payment processors, and customer support tools. These providers only receive information strictly necessary to perform their designated services on our behalf and are expected to maintain appropriate privacy and security protections.

Exercise Your Rights

For any privacy-related questions, data access requests, or GDPR inquiries, please contact us through the channels below. We will respond to verified privacy requests within applicable legal timeframes.

privacy@sitemonitor.in   |   support@sitemonitor.in

Submit a Privacy Request

Certain rights may be subject to identity verification requirements, legal obligations, or other applicable limitations under data protection laws.